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Instant Messaging, neither written nor verbal, and why that can be a problem
I am composing a paper about instant messaging (IM) and chat, two modes of communication that are becoming more and more popular today. Unfortunately I have caught a cold so things have been delayed, and I've been required to stay indoors, rest and drink tea, I hope to make a speedy recovery and get it done. Regardless, it's a very interesting and relevant topic, I don't know many people who don't have an IM account and use it daily so I was hoping maybe you, my dear blog readers might share your views and bring some more insight.
Despite its success IM is not without issues and some of these originate in its hybrid nature, of being neither spoken nor written, something that requires us to reestablish conventions for communicating.
Instant messaging is many things, extremely handy, useful, a great way to send short messages without having to focus all your attention on the conversation you're having allowing you talk to several people at the same time or work on a task. In one of the papers I am reading this is one of the things mentioned about the positive aspects of IM and why people use it. But it's not all good and great, the authors of When Conventions Collide: The Tensions of Instant Messaging Attributed describe five so called "tensions", caused by this dual nature of IM, of being neither verbal nor written and suggest ways to design IM clients to prevent these tensions from occuring.
I will not make a summary of the paper here, it's published by ACM so if you're in college and think it seems interesting (it is!) you can probably access it through your college's library homepage. The topic of my paper has been to describe these tensions in terms of communication theory, in particular the one by Herbert H Clark (as presented in his book Using Language). While Clark has a few opponents, and many of them make good points regarding certain aspects of his theory, it stands rather solid. It also encompasses several aspects of human communication and goes beyond the study of just verbal conversation emphasizing the importance of gestures and the physical.
In IM conversations you can see how people, lacking real presence, often roleplay (*smiles*) or mimick real acts in order to convey non-verbal acts, which are all part of a regular conversation as described by Clark. My plan has been to using IM transcripts, or "logs", to give examples with these in hand discuss Clark's theory and how it applies to this hybrid form of communication.
I'd also like to ask you who are reading this:
- Do you use IM often?
- Do you often "roleplay" or use smileys and sounds to convey more than text alone can do?
- Do you feel IM limits you and have you ever had the sensation that some misunderstanding on IM would never have happened should the conversation have taken place in the physical world?
- What you think about IM in general? Is it all perfect or is there anything about it that bugs or annoys you?
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